FAQ

If you have a question, please consult our list of frequently asked questions before reaching out for assistance.

Frequently asked questions

Are your products original branded items?

Yes,
we sell original branded dresses at the most economic prices.

What payment methods do you accept?

We
accept advance payment only. It can be made directly through Bank account
deposit / Jazz Cash or Easy Paisa

How long does delivery take?
  • Major cities (Lahore, Karachi,
         Islamabad, Rawalpindi, Multan): 2-3 working days
  • Other cities: 4-5 working days
  • International orders: delivery
         time varies by destination — contact us on WhatsApp for details
How much are the shipping charges?

PKR
300 flat rate for domestic orders. International shipping charges vary as per
destination and weight — contact us on WhatsApp for a quote.

How do I track my order?

Once
your order is shipped, a tracking number/link is sent to your WhatsApp.

Can I cancel my order after placing it?

Yes.
After placing an order, you'll receive a WhatsApp confirmation message asking
you to confirm or cancel. If you choose to cancel, your order is cancelled with
no charges.

What if my order is delayed, lost, or damaged?

Contact
our customer service immediately. We fully investigate every case with our
courier partner and take appropriate action (replacement, refund, or
compensation as applicable).

Do you ship internationally?

Yes.
Contact us on WhatsApp for shipping rates and estimated delivery time to your
country.

What is your return/refund policy?

Please
refer to our [Return & Refund Policy] page for full details.

How can I contact customer support?

Reach
out via WhatsApp 0322-4455079 or email brandmania81@gmail.com.